Thank you for visiting the website (the “Site”) for Berghoff Australia (“Us”, “We” or the “Company”). Your privacy is very important to us. This Privacy Policy sets forth the types of personal information we may collect, how we may use information and when, and under certain circumstances, we may disclose it. By visiting this page or the Site, you accept the practices described in this Privacy Policy.


We employ the use of cookies which enables us to retrieve user details for each visit. Cookies are used in some areas of the Site to enable the functionality of this area and increase the user experience. Unfortunately, customers who turn off cookies in their browser settings may not be able to shop from this Site. By using the Site you consent to the use of cookies in accordance with this Privacy Policy.

Information We Collect

We will not collect any personal information about you except when you specifically and knowingly provide it. Your name, shipping address, billing addresses, phone number, e-mail address, credit card information are all examples of such information.

When using parts of the Site or ordering Products, you may be required to start an account. For purposes of registering the account, you must provide certain personal information, including your name, shipping and billing addresses, phone number, e-mail address, and credit card number. You may also be asked to provide your country of residence in order for us to comply with applicable local laws.

How We Use Your Information

All personal information you provide to us remains confidential. We may share de-identified aggregate information about our customers and users with partners, advertisers or other third parties.

We may provide your information to third parties that provide us support services or marketing assistance for our products. These third parties are not authorised to use any of your personal information for any other purpose.

Personal information is used for billing purposes, to fulfil order(s), to reach you if there are any issues with your order(s), and for internal purposes. We may also send you a confirmation e-mail when/if you register/place an order with us.

If you provide us with your e-mail address in order to receive an e-mail newsletter, access certain content, or open an account with us, we will use that information to provide those services.

In the event we are compelled to respond to any subpoena, court order, request from law- enforcement officials or if we are otherwise required to disclose your personal information by law, we may be required to disclose such information.

We may publicly disclose the name, city, and state of the winner of any online competitions, marketing campaigns, or any other sales event.

Protecting Your Information

We do not sell or rent your personal information to third parties.

We use multiple layers of encryption and protection to ensure your experience interacting with the Site is safe and secure and that the personal information you have provided to us is stored and maintained in accordance with industry standards. Access to your personal information is limited to a small number of employees who require access to your personal information in order to perform a specific job or function.

Children’s Privacy

We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of thirteen, we will remove that child’s personal information from our files.

Users Outside Of Australia

As a company with offices and partners around the world, your personal information may be processed outside the country where you are located.

When you submit personal information to us you agree to the information being processed in other countries, including for example outside the European Economic Area (“EEA”). Countries that we transfer your information to may not have data protection laws similar to those of where you are located.If you are a resident of the EEA or Switzerland, the following information applies with respect to personal data collected through your interactions with us.

We process personal data consistent with our disclosures in this Privacy Policy. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide our services to you; and (3) as necessary for our legitimate interests in providing our services to you where those interests do not override your fundamental rights and freedoms related to data privacy.

Personal data we collect may be transferred to, and stored and processed in, Australia or any other country in which we or our affiliates or processors maintain facilities. We will ensure that transfers of personal data to a third country or an international organisation are subject to appropriate safeguards.

You are entitled to the rights under Chapter III of the EU General Data Protection Regulation or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of your personal data, which include the right to access and rectify and to request erasure of personal data.

Policy Changes

We may change this Privacy Policy from time-to-time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current Privacy Policy.