Warranty

BergHOFF has been defining, designing, and delivering high-quality cookware and kitchenware for over 30 years. Trusted by a loyal and expanding client base ranging from novice cooks to professionals, BergHOFF ensures consistent excellence in performance and product quality. As part of our commitment to delivering top-notch products and customer service, we proudly introduce our warranty strategy, aligning with BergHOFF’s vision. We stand behind our products and offer a warranty against manufacturing and material defects from the date of purchase.

 

THE GENERAL TERMS & CONDITIONS:

BergHOFF Worldwide warranty* covers material- and manufacturing defects when the product is used in normal, domestic conditions and in accordance with the care and use manual provided with the product. It does not cover normal wear and tear, commercial use and misuse of the product. BergHOFF and its affiliated companies are not responsible for direct or indirect damage, personal injury or property damage for goods sold through other distribution channels.

*The terms & conditions on berghoffworldwide.com are subject to change at any time and without prior notice. BergHOFF Worldwide cannot be held liable for any errors or inaccuracies in the information provided.

THE FOLLOWING ARE EXCLUDED FROM THE GENERAL TERMS & CONDITIONS:

  • Failure to apply the use & care manual correctly.
  • Change of purpose or function of the product.
  • Damage caused by normal wear and tear, accident, misuse, abuse, or commercial use.
  • Scratches, stains, discoloration, corrosion, or damage from overheating, to the interior or exterior of the pan. This also includes the non-stick coating.
  • Neglect or improper cleaning.
  • Dishwasher usage.
  • Alteration of the product.
  • Scratches on cooktops, kitchen countertops or other surfaces due to dragging of the cookware.

  • Dropping or any other impact.
  • Consequential damage is expressly excluded from this warranty.
  • Any damage caused by use of a boost or surge function on an induction cooktop is not covered by warranty

 

Cookware

Cast iron / cast aluminium: limited lifetime

BergHOFF guarantees a limited lifetime warranty* on the cast iron enamelled cookware from the date of purchase and first user.

 

 *The following are excluded from the terms and conditions of the warranty:

§     See general terms and conditions.

§     The Limited lifetime warranty does not affect your statutory rights.

§     Enamel coating: 2-year warranty on enamel coating.

§     (Themo)knobs/handles/glass lids: 2-year warranty (purchased as single item or part of cookware set).


Other

Kitchen accessories: 2 years

BergHOFF guarantees a 2 year warranty on all kitchen accessories from the date of purchase and first user.

 

To make a warranty claim call us on 1800 252 624 or click here to fill out the online warranty form.